koi cuanFrequently Asked Questions

No. Each person can hold only one account on koi cuan. If we discover that you have opened a second account, we will close both accounts and may hold any funds pending verification. This rule is part of our anti-fraud and KYC compliance. If you need to create a new account after closing an old one, contact our support team to confirm that your old account is fully closed before registering again.

We do not charge deposit or withdrawal fees on koi cuan. However, your bank or payment service (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may deduct a small fee depending on the transaction type. For example, some banks charge a small fee for inter-bank transfers or for withdrawals above a certain amount. These fees are set by your bank, not by us. We always show you the final amount you will receive or need to send before you confirm a transaction.

We cover Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, and many other regional and international leagues. We also cover tennis, badminton, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our market list updates as tournaments begin and end. To see the current available markets, log in to your koi cuan account or browse our sportsbook section. If you notice a league or match missing, contact our support team—we often add markets based on user requests.

If you have a promotion code from our marketing team, enter it during account registration. On the account creation form, you will see a field labeled "Promotion Code" or "Promo Code". Paste or type your code there and complete the registration. Once your account is verified and you make a deposit, the promotion is credited to your account. If you do not have a code, you can still open an account on koi cuan without one. If you received a code but cannot find the field, contact our support team via live chat or email.

You can request deletion of your personal data from koi cuan by contacting our support team with your account email address. Go to our FAQ page and click "Contact Support" or send an email to our privacy team stating "Data Deletion Request" in the subject line. Include your account email address and any details about what data you want deleted. We will confirm receipt and inform you of the timeline for processing. Note that we may retain some data (transaction history, KYC documents) if required by law or for dispute resolution.

You can reach our support team through multiple channels. The fastest way is live chat, available on our platform during business hours. You can also email our support address listed on our FAQ page. When you contact us, include your account email address and a clear description of your issue—for example, a failed deposit, a withdrawal that has not arrived, or a question about a specific game on koi cuan. We aim to respond to live chat inquiries within minutes and to email within a few hours during business hours.

When you submit a withdrawal request on koi cuan, we review it within a standard review window. The exact time depends on the payment method you choose (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or direct bank transfer to e-wallet, mobile banking, local payment, online payment). Once our review is complete, the funds are sent to your payment method or bank account. The time for funds to arrive in your account depends on your bank or payment service and is not controlled by us. If your withdrawal has not arrived after the expected time, contact our support team with your withdrawal request ID.

Our koi cuan service is available only in jurisdictions where online gaming and sportsbook activity are permitted by local law. We do not operate in countries or regions where such activity is prohibited. If you are accessing koi cuan from a jurisdiction where our service is not available, you may be blocked from login or account creation. Before opening an account, verify that your location permits access to koi cuan. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions can access the platform. If you have questions about jurisdiction availability, contact our support team or review our Legal Notice

Yes. koi cuan offers live-dealer tables with real dealers and multi-camera HD feeds. Our live-dealer games include blackjack, roulette, baccarat, Dragon Tiger, and Bandar Ceme. You can join a table, place your bet, and watch the dealer conduct the game in real time. All live-dealer games on koi cuan are conducted according to standard casino rules, which are displayed before you join. If you have a question about a specific game rule or a hand result, contact our support team via live chat.

koi cuan offers a wide range of slot games, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Our slot library is regularly updated with new titles. Each slot has its own rules, paytable, and gameplay mechanics—these are shown in the game help or info button before you play. You can try many slots in demo mode (free credits) before betting with real money. If a slot crashes or behaves unexpectedly, contact our support team with the game name and a description of the issue.

Yes. koi cuan covers esports markets including Mobile Legends, Free Fire, PUBG Mobile, and other popular esports titles. We list upcoming esports tournaments and matches with odds and betting options. Esports markets on koi cuan settle based on the official match results announced by the tournament organiser. If you have questions about esports market rules or settlement, contact our support team. Some esports markets may be limited during off-season periods when fewer tournaments are scheduled.

Odds on koi cuan are displayed in decimal format (e.g., rules, rules). The decimal odds represent your total return (including your original stake) if your bet wins. For example, if you bet 100,000 Indonesian Rupiah at rules odds and win, you receive 200,000 (your original stake plus the winnings). Decimal odds update in real time as the game or match approaches kickoff. If you are new to odds, our sportsbook guide explains how to read them. You can also contact our support team for clarification.

If you forget your password, click "Forgot Password" on the login page. We send a password reset link to your registered email address. Click the link within 24 hours and set a new password. Once your password is reset, log in with your new password. If you do not receive the email, check your spam folder. If you still cannot reset your password or do not have access to your registered email, contact our support team via live chat with your account username and the mobile number registered to your koi cuan account.

We at koi cuan encrypt all personal data transmitted between your device and our servers using industry-standard TLS protocols. Your KYC documents (ID photo, proof of address) are stored on secure servers with restricted access. We do not sell your data to third parties outside of legal requirements. Your transaction history, account email, and payment method details are kept confidential. For full details on data handling, retention, and your rights, read our Privacy PolicyIf you have concerns about how your data is handled, contact our support team or submit a formal inquiry via our data-protection contact.

Yes. You can close your koi cuan account anytime by contacting our support team or through your account settings. Before closing, you must withdraw any remaining balance. Once your account is closed, you cannot log in, but you may request access to your data for a limited period. If you want to reopen an account after closing, you must create a new one (but remember: only one account per person is permitted). Account closure is permanent unless we reverse it due to an error.